James Hazen, Ph.D.
Human Resource Psychologist
“Individualized Approaches to Organizational, Management, & Career Effectiveness"
- Customized Training Design
- Blended Training Systems
- Career Transition
- Multi-rater Feedback Systems
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- Human Resource Consulting
- Employee Satisfaction
- Executive Coaching
- Organizational Needs Analysis
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- Psychological Assessment
- Leadership Development
- Stress/Change Management
- Keynote Speaking
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Created, Presented, or Managed Several Thousand Training Sessions.
- Managed and refined a program utilized by Chrysler, Audi, Porsche, and Volkswagen to train 6,000 dealership service advisors in customer service and sales techniques
- Created a professional service/sales-training program for Marriott. The program was awarded Federal job retraining funds.
- Responsible for the supervision and coordination of staff development for 110 educators. The
Department of Education recommended the project design as a national model.
- Designed and delivered a development program for 200 mining supervisors in 18 sites.
- Designed and deliver a customer satisfaction program in conjunction with a $1 million JD Power project for automotive collisions centers. Program attendance mandated by PPG for 2200 body shops affiliated with PPG automotive refinish paint.
Exemplary Organizational Change & HR Projects:
- Assessed the managerial effectiveness of over 2,600 executives through psychological testing,
- Designed and installed a managerial assessment and selection system utilized by a retail chain in 11 acquisitions totaling 400 stores.
- Directed, supported, or provided the downsizing support for over 15,000 managers and 18,000
employees from a variety of industries. Established transition centers in 8 corporations.
- Currently provide outsourced Human Resource support for 1670 retail companies.
- Lead pre- and post- merger change management interventions in health care, banking, utility,
mining, pharmaceutical, and retail settings.
Additional client companies have included, ALCOA, American Motors, Audi, AT&T, Bank One, Borg-Warner, Barbara Bush Foundation, Carnegie Mellon University, Carmeuse NA, Chase Manhattan, Coach, Collision Max, Chrysler, Dravo , Drake Beam Morin, Dow Chemical, EDS, Excel Logistics, Ford, GM, GE Lighting, Giant Eagle Foods, Hartford Insurance, Holiday Inn, Integra Bank, Kroger, Martin Marietta, Mellon Bank, Merrill Lynch, Nationwide Insurance, North Allegheny School District, Oxford University, Phar-Mor , Parke Davis, Pfizer, Reuters, SAE, Textron Automotive, Toyota of Canada, Tennis Clubs of America, TRACO, UAW, UPMC, US Steel, USAir, Univ. of New Hampshire, Wilson Learning, Westinghouse Nuclear, YMCA, WQED
Member: American Psychological Association, ASTD, SHRM
